MELIJOE.COM e-commerce website is operated by BEBEO, which has registered capital of €949,770 and head offices located in Paris (19 rue des Petites Écuries - 75010 Paris) and is registered with the Paris Trade & Companies Register under number 430 370 841.
VAT no.: FR 49 430 370 841
The general terms of sale set out below shall apply to all orders placed with BEBEO and to all items and services offered on the MELIJOE.COM website, save in the case of a prior written agreement otherwise. The present general terms of sale will systematically be available for you to read whenever you place an order.
Consequently, the fact of placing an order entails your full and unreserved acceptance of these terms.
Delivery zones and times
Right to Cancel, Return & Exchange
Period and Application
The guaranteed prices are those displayed on the website at the time of order placement. These may, however, be modified at any time in the event of special conditions arising in relation to certain economic factors, taxes and duties, changes in the cost of labour or raw materials, any special requests on your part, etc.
All prices are stated in euros, in sterling pounds or dollars (US, CA, AU of HKD), as selected by you, and do not include shipping costs, which will automatically be calculated and indicated on your purchase order (your shopping bag).
All prices are displayed inclusive of value added tax (VAT), which may vary, depending on the billing country.
With regard to export sales, the prices are understood as FOB Paris. You will be responsible for customs clearance and the payment of any taxes and duties.
1. Your shopping bag is your purchase order.
2. If you choose to place an order, you will need to enter the information required for billing and delivery of the items. The information that you provide will then be binding on you. In the case of an error in the delivery details, neither the website nor BEBEO may be held liable for any inability to deliver the item(s).
3. After submitting your details, you will be asked to choose your payment method. Your order will automatically be submitted and will constitute an irrevocable commitment on your part, which can only be contested in the specific cases stipulated herein (see your right to cancel).
All orders are considered firm and may only be cancelled with BEBEO's consent, and this under conditions that will indemnify the latter against any harm or damage incurred as a result of the cancellation.
At each stage in processing your order (confirmation, any changes in availability, and shipment), an email will automatically be sent to you, assuming the email address was correctly entered on the registration form. The email confirming the processing of your order and shipment of your parcel will provide the parcel number and a link to the carrier's website for delivery tracking.
MELIJOE.COM and BEBEO reserve the right to refuse an order for any reason whatsoever (problems with the order, with stock levels, etc.). The company will have five business days in which to inform you if it is unable to fill your order and to ask you to either change or cancel it.
Your banking information is encrypted using the Secure Sockets Layer (SSL) protocol via the ADYEN solution. Melijoe.com has no visibility on actual bank card numbers, and ADYEN does not store those numbers on its servers. No person has access to the bank details of its clients by any means, including computer terminals or printouts. Payments can be made using the following methods:
- Credit / Debit Card (Visa, Master Card, Amex, Diners Club, Maestro, JCB)
- Online bank transfer (SOFORT Direct Banking, Ideal)
- Classic bank transfer
- Gift cards are valid for 12 months following their date of payment.
- Gift cards are virtual and are sent by mail to the recipient once the entire order has been validated and payment received. A confirmation email is sent to the sender to confirm delivery.
- The currency of the gift card is the same for the buyer and the recipient. For example, if the buyer selects an amount in USD ($), the recipient can only complete their order in USD ($). The same applies to other currencies.
- A gift card can be used in several instances until the remaining balance is zero during the period of validity.
- Gift cards can not be exchanged or returned, including for loss or theft.
- Gift cards are non-transferrable and cannot be exchanged for money.
- However, any product bought with a gift card can be exchanged. The gift card balance will be credited with the corresponding amount to the amount used. If necessary, you will benefit from supplemental store credit. You can consult your store credit onlin in the rubric My credit and Offers.
- Gift card redemption is restricted to the purchase of products on the site and excludes the purchase of a new gift card.
- The gift card is used as a payment method for products in an order, delivery charges or eventual additional charges.
- If the total amount of your order is less than the value of your gift card, the remaining balance will be credited to your account for future purchases.
- If the amount of your order is greater than the value of your gift card, you can complete payment with any of the accepted methods listed on the site or other active store credit.
- Melijoe is not responsible for the delivery of a gift card to an incorrect or inexistant email address. In this case, only the buyer is held responsible.
- Melijoe is not responsible in case of theft, loss, destruction or unauthorized use of a gift card by an individual.
- Melijoe reserves the right to cancel a gift card if deemed necessary.
- Promotional codes do not apply to the purchase of gift cards
Delivery zones and times
We deliver items wherever you may wish. If you would like to have your order delivered to a friend or neighbor's house, or your place of work, please indicate this during the order process via the carriers DHL, Colissimo or Chronopost (according to your country). An estimate of your delivery time will be indicated when you choose your carrier.
Below are the different carrier options for orders from Melijoe.com:
- Chronopost Relais
- Mondial Relay
Carrier options vary according to delivery country.
Delivery of the product is made directly to the recipient indicated and each delivery will require a signature.
Exception: Colissimo, a carrier offered only in France, may deposit an order in a letter box, if conform to their guidelines.
It is recommended, in all instances, to verify the contents and condition of your items before signing the carrier's signature form. In the case of an issue (item broken, item missing, damaged packaging) we recommend that you indicate as such immediately on the signature form, or by contacting the carrier in the following 24 hours.
This written proof from the carrier company will help to facilitate any refund request, but it is not obligatory.
For deliveries against a signature, if you or the intended recipient are not present at the time of delivery, and your delivery cannot be left in the letter box, a delivery notice will be left at your address, indicating where and when you may collect your order. Your order may be stored at a collection point. If you do not collect your order within the carrier's time limit, your order will be returned to BEBEO (Melijoe) who reserve the right to refund the cost of your products. Any transport costs will be charged to the client.
In the case of late delivery, you should contact the carrier company or their distribution partner (in the case of La Poste) to verify the status of your package. If necessary, you can contact the Melijoe customer service team by email in order to open a dispute or investigation request to find your order.
For all significant delay, we are committed to offering you FREE delivery on your next order from Melijoe. Nevertheless, delays in delivery time will not automatically apply the right to damages, nor the cancellation of an order in process. Delays may be due to partial or full strikes, internal or external to the company, transport or supply-chain blocks, government or legal restrictions...Melijoe will not be held responsible for laws, rulings or any other instances resulting in delivery delays at borders.
In no instance, once a delivery is made, should the package be returned back to the carrier. If you note an issue with your order, you must contact Melijoe's customer service team immediately. Any package returned directly to the carrier will not be reimbursed or made the subject of a complaint investigation.
So that your complaint investigation may be carried out, you must contact Melijoe's customer service team in the 30 days following the confirmation of your order. Following this period, we will not be able to carry out your request.
Pre-ordering allows you to place an advanced order for items that will be arriving soon as well as items that will be restocked.
The same conditions apply to payments of pre-orders as traditional orders.
The conditions regarding the right to cancel, return or exchange items in a pre-order are the same as traditional orders.
The estimated arrival date for pre-order items at Melijoe.com is the best available estimation provided by the company BEBEO. BEBEO is not liable for any eventual modifications or delays pertaining to the date announced at the moment of pre-order payment. Shipping conditions are the same as a traditional order.
If, in an exceptional case, the pre-order cannot be fulfilled, the company BEBEO commits to reimburse the item(s) concerned. The reimbursement of a pre-order in treated in the same manner as a traditional order.
Right to Cancel, Return & Exchange
In the case of distance sales (i.e. where the two parties are not physically present at the same time), Article L 121-20 of the French Consumer Code entitles you to change your mind and exercise your right to cancel within a period of 14 clear days, without requiring justification and without incurring any charges, with the exception of the return shipping costs. This period begins on the date of receipt of your items or acceptance of a quote for services.
Return requests are made by logging onto the MELIJOE.COM website and going to "My orders" on the "My Account" page: you will see a list of the orders you have placed; simply click on the order number, then select the products you want to return, enter the reason and submit your return. You will be given a return number. You can return the items within seven days, at your own expense and in their original packaging.
A credit note valid for one year will then be generated, along with a code used to apply the credit (you can access this code under "My discount vouchers" on the "My Account" page). At any time, you can choose to receive a refund for your purchase (excluding shipping costs) by bank transfer in euro (all bank fees will be at your expense in the case of international transfers).
Your refund or credit note will only be processed once our Customer Service has verified the quantity and quality of the items returned to us. Items must not have been used (they may however have been tried on).
This right to cancel is exercised without any penalties, with the exception of the return shipping costs.
Please download the cancellation form here.
Any claims and disputes will always be received attentively and respectfully. In case of a dispute, please contact BEBEO first in order to come to an amicable solution, by writing to the following address: MELIJOE.COM - Service Clients - 19 rue des Petites Écuries - 75010 PARIS - FRANCE or by means of the contact form on the "Contact" page of the MELIJOE.COM website.
Failing this and subject to the customer's status of "merchant", all disputes relating to the interpretation or implementation of the present general terms of sale will fall under the exclusive jurisdiction of the Commercial Court of Paris.
Pursuant to Article 4 of Decree No. 78-464 of 24 March 1978, the provisions hereof may not deprive you of the statutory warranty that requires professional sellers to cover you against the consequences of any hidden defects in the sold item.
BEBEO is not the manufacturer of the products presented on the website www.melijoe.com, as defined by Law No. 98-389 of 19 May 1998 on product liability.
As a result, in the case of personal injury or property damage caused by a product defect, its manufacturer alone may be legally pursued by the customer, based on the information appearing of the packaging of said product. In addition, the company reminds you that the products, services and information offered by MELIJOE.COM can in no way be considered as a substitute for continuous adult supervision.
BEBEO SA may not be held liable for non-compliance with legislation in the country to which the products were delivered. It is your responsibility to contact the local authorities to check if it is possible to import and use the products and/or services that you plan to order.
We guarantee that the personal information that you provide to us will remain confidential.
In compliance with the French Data Protection Act, no. 78-18, of 6th January 1978, you have the right to access and correct your personal data. You can exercise this right by writing to us at the following address: MELIJOE.COM - Service Clients - 19 rue des Petites Écuries - 75010 PARIS - FRANCE or by means of the contact form on the "Contact" page of the MELIJOE.COM website.
When you register on the site, place an order or perform other specific operations, MELIJOE.COM will offer to send you its newsletters, special offers and/or sign up to be informed of any exclusive sales. You can modify your subscription at any time in the "My date of birth, password and newsletter subscription" section under "My Account" or by clicking on the hyperlink at the bottom of the offers you receive by email.
If you have not created an account, you can unsubscribe by going to "Newsletter" and entering your email address.
BEBEO undertakes to implement your subscription changes or unsubscription from the commercial emails it sends, as quickly as possible, depending on the processing required to make the changes.
This automated data processing, namely the management of your email addresses, has been declared to the CNIL (French data protection authority) under the number 1115381.
MELIJOE.COM website is designed and managed by BEBEO.
All visual and sound content on MELIJOE.COM website, including the underlying technology, is therefore protected by copyright, brands and patents. They are the exclusive property of BEBEO.
Any user with a personal website who wants to post a simple, direct link to the MELIJOE.COM homepage, for personal uses, must necessarily request the authorization to do so from BEBEO. In all cases, any link, even if tacitly approved, must be removed on BEBEO's request.
Consequently, the full or partial reproduction of any content from the website, its use or sharing with third parties, irrespective of the medium, is formally prohibited and will systematically be prosecuted.
A change in legislation, regulation or court ruling rendering one or more of the clauses in these general terms of sale null and void shall not affect the validity of the present general terms of sale. Under no circumstances will such a change or finding entitle the client to ignore these general terms of sale.
Any conditions not explicitly mentioned herein will be considered as being governed by current practices amongst distance sales companies headquartered in France.
Period and Application
The present general terms of sale shall apply so long as BEBEO is offering its services online. BEBEO SA may modify these terms at any time.
For every step in the order placement process, as well as for the steps occurring after the contractual commitment, BEBEO shall have a performance obligation.
In other words, BEBEO undertakes to describe the products sold on the MELIJOE.COM website as accurately as possible.
However, BEBEO may not be held liable for failure to fulfil its obligations as the result of either an unforeseeable, insurmountable action by a third party to the contract or of a force majeure event, as defined by French case law.
The proposed products comply with current French legislation and with the standards applicable in France. BEBEO may not be held liable in the event of non-compliance with legislation in the country of delivery. It is our customers' responsibility to contact the local authorities to verify the possibility of importing and using the products they plan to order.
BEBEO may not be held liable for any inconveniences or damage relating to use of the Internet, namely including interruptions of service, the presence of electronic viruses or outside intruders or, more generally, any cases considered by the courts to be force majeure events.