Make sure you have entered your email address and password correctly. If you are still unable to log in: Click here to automatically receive a new password. Please check carefully the email address to which your new password will be sent.
It may take several (2-5) minutes for your new password to be sent. Please wait a few minutes and you will receive an automated email containing your new password. If you click here several times in a row, you will receive a new password for each click. Only the last password will be valid.
Click here to automatically receive a new password. Please check carefully the email address to which your new password will be sent. Feel free to choose your own password, so that you can remember it more easily, by going to "My Account" > "My date of birth, password and newsletter subscription"
To change your password, log into 'My Account' using your log in details (your email address and password). Sample login details:
Email address = missusx@abc.com
Password = sdf8jh
Once you have logged on, click on "My date of birth, password and newsletter subscription".
Enter the previous password once, then your new password twice.
For example:
Previous password = sdf8jh
New password = whateveriwant
Log into "My Account" using your email address and password; you can then udpate your account information
BEBEO will manage your personal data.
We guarantee that the personal information that you provide us with will remain confidential. The information from your MELIJOE.COM account will only be used within the context of your commercial relationship with MELIJOE.COM.
In compliance with the French Data Protection Act, no. 78-18, of 6th January 1978, you have the right to access and correct your personal data. You can exercise this right by writing to us to the following address: MELIJOE.COM - Service Clients - 6, cite Paradis - 75010 PARIS - FRANCE or by contacting Customer Service.
You may receive offers from other companies through us. If you do not wish to receive such offers, simply write to us and let us know.
This automated data processing, namely the management of your email addresses, has been declared to the CNIL (French data protection authority) under the number 1115381.
STEP 1: Your shopping bag
To select your items for purchase, click on the menus, explore the collections, let yourself be inspired by the different shapes and forms, click on the thumbnail of your choice, choose your size and click on "Add to Shopping Bag". Your shopping bag can be accessed from the upper right corner of the window. Go there to change the quantity of the items that you want to buy.
Promo codes allow you to enjoy discounts, gifts and promotional offers.
This service will be available in the very near future.
You can change your selection up until the last moment.
STEP 2: Sign in
If you have not already logged in to your account, you will be asked to do so before moving on to the next step.
STEP 3: Address
Choose the delivery address from among your previously recorded addresses or add a new one.
STEP 4: Delivery
Select your method of delivery.
STEP 5:
Recap and payment
Check all your information in the order recap before submitting your order. You can pay by bank card (secure payment), PayPal or bank transfer.
STEP 6: Confirmation
Good news! Your order has been completed successfully. A confirmation email has jsut been sent to you. You can now track your order by clicking on "My Account" then "My orders".
If you wish to cancel an order, please let us know about it as quickly as possible before it has been processed and dispatched, by contacting our Customer Service here. Once a parcel has been dispatched, you will no longer be eligible for a refund of the shipping costs.
It can take up to two days to process and dispatch your order. Delivery time will then depend on the selected shipping method and on the delivery country (generally from two days to one week).
You may receive promotional codes with special offers in your newsletter or discount offers to thank you for your loyalty.
Likewise, when we issue a credit note to you, that amount is available in the form of a code.
You can pay by bank card (secure payment), bank transfer or PayPal.
Payment by card: we advise you to choose this option as it is the simplest and fastest and as it is entirely secure. With the Crédit-Mutuel-CIC payment interface, we have opted for a highly secure payment tool. This quality label ensures complete security when paying for your online purchases.
By using PayPal, you can make your purchases with complete security, without sharing your financial information with our site.
We advise you to choose this option as it is the simplest and fastest and is entirely secure.
The MELIJOE.COM site is completely secure. With the Crédit-Mutuel-CIC payment interface, we have opted for a highly secure payment tool. This quality label ensures complete security when paying for your online purchases.
(Cheque payment method is only available in France)
(Cheque payment method is only available in France)
PayPal is a solution that allows you to make online payments using an email address, without having to share your payment card details in order to complete your transactions.
- It is free to send payments via PayPal
- PayPal is fast: payments go through almost instantly
- PayPal is easy to use: registration takes a few minutes and payments require only an email address
- PayPal is secure: at PayPal, security is a top priority, which has resulted in one of the lowest fraud rates in the world (0.3%).
How does it work?
First, you will need to open a PayPal account (http://www.paypal.com)
Next, after confirming the contents of your shopping bag on the MELIJOE website, select "PayPal" as your payment option. Then enter your email address, password, the amount and the currency. In this case, PayPal acts as an intermediary between you the buyer and MELIJOE, and the PayPal accounts are debited and credited almost instantaneously.
You can then verify that the transaction went through by logging onto your PayPal account.
At no time do you share your bank information with MELIJOE or any third party.
Once an order has been placed on the website, the payment method cannot be changed.
However, if you do want to change your payment method, please cancel the submitted order (by a request to Customer Service here) and then place a new order.
This may be the result of a typographical error in your email address.
Make sure that you can log into the website and access your "My Account" area. If you are able to log in to your account but you have not received a confirmation email from MELIJOE.COM, we advise you to write to us by clicking on "Contact" on the website, so that we can confirm your order.
Once submitted, orders can no longer be modified, as they have already entered into the shipping stage. You can, however, return a parcel after having received it. For more information about parcel returns, please look under the relevant section in the FAQ.
Log into 'My Account' area with your email address and password, then click on "My orders" and you will view your past and recent orders. All you have to do is print off your invoice.
We deliver to most countries. If your country does not appear in the list of delivery countries, please feel free to ask our Customer Service.
We apply flat-fee shipping depending on the method of transport and the delivery country.
For more information, click here.
With Chronopost, FedEx tracking number for your parcel - provided in the shipping confirmation email - you can track your parcel's progress on:
- the FedEx website: www.fedex.com
Your request must be submitted within fourteen days of receipt of your order. Please note that return fees are at your own expense.
The items that you wish to return must :
-in perfect condition (unworn and undamaged)
-in their original packaging (plastic bag, blister pack, etc.).
-with their tags
Upon reception of your return, a free shipping note will be automatically issued to your customer account for your next order.
We advise you to send your parcel by registered post to make sure that pour parcel has been sent to the right place.
Please make sure you provide your order number.
Our address for returns:
MELIJOE Chez MORIN LOGISTIC
Commande no. xxx (enter your order number)
28-40 Rue des Chapelles
ZAC de Chesnes Ouest
bat. C
38070 ST QUENTIN FALLAVIER
France
After receiving and checking your return, our services will automatically issue a credit note to your customer account which can be used at any time on our website. This credit note will be valid for one year and will enable you to place a new order
You can also make a refund request of this credit note in your customer area by clicking on "My account / My credit notes / Activate".
This refund request can be made at any time for a period of one year by bank card of by wire transfer (all bank fees for transfers from abroad will be at the customer's expense).
Items cannot be set aside for exchange.
We allow fourteen days from the date of receipt of your parcel to request a return.
Once we have received and processed your return, we will issue the corresponding credit note for the items that you have returned us.
This credit note will be valid on MELIJOE.COM website for a one year period. It will allow you to place a new orderon the website.
You can also get a full refund of your credit note by making a refund request in your personal area. Click on My account/ My credit note/ Activate.
This credit note can be refunded at any time (excluding shipping fees) by bank card or by bank transfer (all bank fees will be at your expense in the case of international transfers).
When we issue a credit note for you, you will get a link to your credit. This credit will automatically appear in your shopping bag. You will need to click on it so as to 'activate' it.
The credit note can be refunded at any time for a period of one year.To make a refund request, go into your personal area in My Account / My Credit Notes and click on 'refund request'.
You can contact Customer Service by filling in the form available here
This service is not provided on our website but it will be available soon.
Please share your comments and suggestions with us by contacting our Customer Service Click here
There is no paper version of the MELIJOE catalogue. Nor do we do not carry catalogues for the brands that we sell on the website.
MELIJOE.COM sells products exclusively via the Internet, and its online catalogue as well as the brand's different offers are updated regularly.
The photos of children that can be seen on MELIJOE.COM website were taken directly by professional photographers on behalf of our partner brands, which work exclusively with specialized modelling agencies.
As a registered MELIJOE.COM customer, you may receive email invitations to future private sales.
