Yes, Melijoe invites all customers to set up an account free of charge before placing your order.
For a forgotten Password click here
Making a purchase is easy. Simply click on the desired item, choose a size, and click “add to shopping bag”. When the prompter pops up, your item has been placed in your basket. Either continue your shopping, or click on “submit my order” to check out.
When checking out, please note that you will be asked to sign into your Melijoe account. Simply enter your email and password if you are an existing customer, or create a new account, free of charge. Your items will not be lost when creating a new account.
Please note that in order to benefit from free shipping or to pay with a credit note (subject to circumstances) you are required to tick the relevant box on the payment screen.
Unfortunately we are unable to amend an order that has already been confirmed.
For example we are unable to add/remove items that have already been processed. Also where applicable we are unable to add credit notes or free shipping if this has not been activated by you, on the payment screen when ordering.
Please note you have 14 days from the receipt of your items in which to change your mind. Please refer to Returns & Exchanges section.
Melijoe is unable to directly exchange an item at the time of processing your return. If you wish to exchange an item please can we ask that you request a credit note in the first instance and once processed place a new order on our site for the item you require (subject to availability). Please also see Returns & Exchanges.
Please see Returns & Exchanges.
Please see Returns & Exchanges.
We guarantee that the information that you provide us will remain confidential. The treatment of your personal information is subject to the French Data Protection Act no 78-18, of 6th January 1978.
The management of your email addresses and automated processing of your details has been declared to the CNIL (French data protection authority) under the number 1115381.
Melijoe does participate in seasonal kidswear sales. Make sure you are subscribed to our newsletter by clicking here in order to stay up-to-date with the latest discounts and many more news.
Please see Tax and Duties under Delivery Times and Costs.
Customer advisors can be reached from 9 am – 12 pm, and again from 2 pm – 6 pm, local French time.
An item is in stock if you are able to place that particular item in your shopping bag. If the selected size is greyed out, the item is no longer in stock in that particular size, and you will be unable to place the item in your shopping bag.
Melijoe does not re-stock seasonal collections. We invite you to browse similar styles for an appropriate replacement article.
Please see Prices & Currencies section.
All payments are processed using CM-CIC payment, a leading French bank online secure payment gateway. Payments are 100% private and secure. All your information is protected behind encryption technology known as Secure Socket Layer (SSL). We also use a security system called “3D Secure” that requires you to enter an additionnal password agreed with your bank.
Once the order has been received you will receive an automated email, which shows the details of your purchase.
Whenever you see a padlock symbol on your page (top corners) or when your address begins with https: it means that SSL is enabled and protecting your data.
When you have successfully placed your order you will receive a confirmation email. You will also receive an email with your purchase tracking number for you to follow your parcel progress.
Delivery time depends on the final shipping destination. To learn more about your country’s delivery time, please see Delivery Times & Costs section. You will find in this section all options and charges for your destination.
If your Credit Card has been declined, it could be for a number of reasons: